Frequently Asked Questions

Which country do you ship to?

We currently ship exclusively to the USA and the UK, with plans to expand our shipping services to Europe next year.

I forgot to enter my discount code. What should I do? 

Please contact us, and we will reimburse you for the amount you would have saved with your discount. 

When will my package be shipped out?

Your package will be shipped out within 48 hours. Please note that after this 48-hour period, cancellations will not be possible.

How long until I receive my order?

You can anticipate the delivery of your order within a timeframe of 6 to 10 working days. Please keep in mind that this estimate may vary depending on your location and any unforeseen logistical circumstances. We will make every effort to ensure your order reaches you as swiftly as possible, and you will receive a confirmation email with tracking information once your package is dispatched. Thank you for your patience and understanding.

How do I track my package?

To track your package, you will receive complimentary tracking information via email once your item has been shipped, typically within 10 business days of placing your order. Additionally, you can also use our convenient "Track Your Order" page for real-time updates on your shipment.

I accidentally deleted the email with my tracking code. What do I do?

If you accidentally deleted the email containing your tracking code, there's no need to worry. Simply reach out to us via our Contact Us page, and we'll promptly retrieve it for you.

Why was only one of my packages sent so far?

Your package was sent individually to expedite delivery, as we strive to get your products to you as swiftly as possible, rather than waiting for all items to be ready for shipment together.

Why did my tracking number stop working? 

If you've made a purchase from abroad, especially in Canada, it's possible that your package is currently held by the customs department. These holds can sometimes take a considerable amount of time to resolve. To address this issue, we recommend reaching out to the customs department directly and kindly request them to release your items.

How do I return as item? 

To initiate a return for an item, kindly reach out to us via our Contact Us page, and our team will guide you through the return process. We proudly provide a 30-day money-back guarantee for items that are received in a damaged or defective condition. While we typically adhere to this policy, there are occasional exceptions, so please inform us of your specific issue, and we will gladly assist you. For further details, please refer to our Refunds and Returns Policy page.

Where do you get your products? 

We source our products from various artisans worldwide, carefully selecting items that strike the ideal balance between quality and affordability to provide you with the best options.

What if I need help with something else not mentioned here? 

If you require assistance with any matter not covered here, rest assured that we prioritize our customers and their satisfaction. Feel free to contact us through our Customer Support page with any inquiries or issues you may have, and you can anticipate a response from our team within 24 hours.